Why a Telecommunications Channel Partner?
An Independent Strategic Partner ensures you get the right solutions, at the right price, with ongoing advocacy, long after the contract is signed.
We work for you and your company, in an advisory/consultative/management capacity, supporting your technology initiatives. We take the time to understand your existing corporate structure, develop strategies and initiatives that are time tested and work. We provide you and your company the right solutions at the right costs. And Clients appreciate that One Stop accessibility for their telecommunications needs.
Why work with a Channel Partner?
Broader Expertise and Solutions
Channel partners have a wide range of expertise and access to products and services from hundreds of vendors. Importantly, We are vendor neutral. This allows for more comprehensive solutions that are better suited to your specific needs. Limited solutions is not good for your business. And clients want someone in their corner advising them on all the possibilities available and protecting their interests.
Customized Service and Support
Channel Partners offer personalized services and support. We tend to have a deeper understanding of your specific industry and operational needs, and can provide a more tailored Customer Experience (CX).
Cost Effectiveness
By bundling products and services, channel partners can offer more competitive pricing. We will also inform you of the various discounts and promotions available that Direct may not have available to them. And because of our long term experience in the industry, and having an understanding of how carriers operate, we obtain the best pricing for our clients.
Long Term Relationships/Stability
C.P.’s focus on building long term relationships. This means we are more invested in your company's growth and success over time. We provide ongoing support, advice, and continuity of service. We are here for the long haul.
Flexibility and Agility
Channel partners can be more flexible and agile. We can quickly adapt and offer solutions more aligned with your business’s changing needs. TWA Telecom Management is a Telecommunications Channel Partner company.
Access to a Network of Resources
Working with a Channel Partner gives you access to our contacts, resources, and expertise in working with each service provider. This includes our engineering teams both internal and external to each provider. This can be invaluable for gaining insights, finding new opportunities and solving complex challenges. We have your best interest in mind. We become a part of your team, albeit external, and we want to see you succeed. Your success is our success!
Reduce Sales Pressure
Since CP’s have a more consultative approach, We focus on finding the right solution for your needs, rather than suggesting a particular product that may not be the right fit. And we work within your timeline.
A Channel Partner becomes your Trusted Advisor
We will walk you through the steps of what the best solutions are for your business, who the best service providers, carriers and vendors are for those solutions, and the nuances in working with different providers, such as:
The Quality of their Products & Services and how they rank within the Gartner Quadrants;
The Professionalism and Knowledge of their Customer Service
​
CS locations – US based or overseas, and their responsiveness
​
Client Portals & Billing Platforms
​
​
The Level of Expertise you will receive for managing your projects and resolving issues
Repair & Overall Issue Responsiveness
​
​
Pricing competitiveness
​
​
The Overall Customer Experience (CX).
​
​